APRIL 28-30, 2021

Las Vegas, NV


Due to the unknown future and impact of the coronavirus pandemic, we have made the difficult decision of postponing CreditScape to April 28-30, 2021.

We apologize for the inconvenience, but CMA will always value the health and safety of our attendees and their families. We look forward to gathering in the Spring of 2021 and see the faces of our friends and loyal partners.

We will continue to provide updates as the situation is continuously evolving.

If there are any questions or concerns about the postponed CreditScape, please contact Ann Westpy.

About The Event

CreditScape is a unique opportunity where attendees can interact with other credit professionals through peer to peer networking, experiencing expert panelists, and learning from other credit practitioners of many different levels.

While CreditScape features subject-matter experts sharing their experiences with credit practitioners, much of the learning at CreditScape will come from practitioners sharing real-world experiences with each other through workshop-style settings.


The D Las Vegas
301 Fremont St.
Las Vegas, NV 89101


Wednesday – Friday
April 28-30, 2021

Event Speakers

Rich Adams

Rich Adams is President and CEO of Southwest Business Credit Services, which ranks among the top 15 associations by the Phoenix Business Journal.  Prior to joining this business in 1992, Rich served as Director of Credit for the O’Malley Companies.  He is a founding Director of Gateway Commercial Bank of Mesa, Arizona, and has over 40 years’ experience in business management and commercial credit management.

Mr. Adams holds the Certified Credit Executive (CCE),Certified Credit Professional (CCP) and Certified Professional Collector (CPC) Designations.  He is also a Certified Association Executive (CAE). 

Will Bowen

Keynote Speaker

Will Bowen is the founder of the Complaint Free movement with over 12 million followers worldwide.

Will’s been featured on Oprah, Dr. Oz, Forbes, NBC’s Today Show, CBS Sunday Morning, The ABC World News, Fox News, People, Newsweek, The Wall Street Journal, and Chicken Soup for the Soul.

In July 2006, Will Bowen handed out 250 purple rubber bracelets inviting people to use them as a tool to stop complaining.

Will’s idea EXPLODED around the world and, to date, more than 12 million of his purple Complaint Free bracelets have been distributed to people in 106 countries.

Maya Angelou provided the forward for Will’s #1 International Bestselling book A Complaint Free World, which has sold more than 3 million copies in 30 languages and is required reading at many universities and businesses.

Thousands of companies worldwide have used Will’s Complaint Free Business program to increase productivity, improve communication, and raise morale.

Will’s clients include The Million Dollar Roundtable, Volvo, and Kimberly Clark.

Will Bowen is a humorous motivational speaker, a #1 International best-selling author, a multi #1 Amazon best-selling author, an award-winning trainer, the 2016 Purdue University Executive in Residence, and he’s the World Authority on Complaining — why people complain, what’s wrong complaining, and how to get ourselves and others to stop.

Candace C. Carlyon

Ms. Carlyon has been representing financial institutions and other lenders since 1986. She has been certified as a Business Bankruptcy Specialist by the American Board of Certification of Bankruptcy and Creditors’ Rights Attorneys since 1994. Ms. Carlyon currently serves as a part time Judge pro tempore for the Clark County Eighth Judicial District Court’s Short Trial Program, and has previously served as a Nevada Supreme Court Settlement Judge, and as a mediator with the Nevada Foreclosure Mediation Program. Ms. Carlyon has been recognized in The Best Lawyers in America in the field of bankruptcy since 1994. Ms. Carlyon has held an AV rating, the highest available, from Martindale-Hubbell since 1989. Her legal experience includes representation of numerous financial institutions, hotels, casinos, creditors’ committees, bondholders’ committees, title companies, real estate developers and investment entities. She has been repeatedly recognized by publications such as Nevada Super Lawyers and Mountain States Super Lawyers. She obtained her juris doctorate degree, summa cum laude, from Pepperdine University School of Law, which she attended on a full tuition merit scholarship. Following graduation, she served as a law clerk to Nevada Supreme Court Justice Cliff Young.

Matthew MacNeil

Matthew MacNeil has been involved in sales taxes for the last 20 years. He is currently the Director of Solutions Engineering at Avalara Inc. He is one of the original founders of the CertCapture line of products in Avalara, that was originally developed under his company, Tax Technology Services. He is a graduate of Tulane University and Purdue University

Gary Mendell

Gary Mendell is President of Meridian Finance Group, a company providing credit, insurance, and trade finance tools that companies use to expand their U.S. and international sales.

A graduate of the University of Pennsylvania in 1976, Gary has over 40 years of experience in domestic and international sales, distribution, credit, and finance.

Prior to Meridian Finance Group, he held positions managing U.S. and export business development for companies in the pharmaceutical, aerospace, and plastics industries.

Gary has received the President’s “E” Award and currently serves on the federal government’s Trade Finance Advisory Council.

CreditScape Conference 2021 Topics

Sales Tax
Bankruptcy – Issues affecting the Credit Department
Collection Techniques
Coexisting with Sales
Communication (verbal/written)
Conflict Resolution

Credit Basics (setting credit terms, decision making, policies & procedures)
Financial Skills (Analysis, Forecasting)
How to Read and Understand a Credit Report
Negotiation Skills
Credit Applications
Economic Forecast

Event Schedule


Event Venue

Location Information

The D Las Vegas Casino

The D Las Vegas Casino Hotel delivers the fresh, energetic attitude and fun atmosphere synonymous with Downtown Las Vegas. The newly renovated property features a high-energy gaming experience and 629 remodeled contemporary rooms and suites.

The unique two-level casino boasts the latest in slots and table games manned by the D’s playful dealers on the first floor, and transports guests back in time to old-school Vegas with its Vintage Casino on the second floor.

Hotel Accomodations

The D Las Vegas

Less than $60 per night (including taxes and fees)

Must mention Creditscape when booking to receive room discounts.

For Reservations, call +1 800 274 5825 or book online!

Photo Gallery

Past Creditscape Events

Contact Us

Questions? Comments? Please feel free to reach out to us at any time.


Nevada and California, USA


+1 702 259-2622